"I think this is the service that Shimano would be proud of and I take great pleasure in saying thank you for this kind of service and would ask you on my behalf to pass these thanks on." - Mr. M, Staffordshire

"Dear Shimano, Congratulations! You've done it again. ... Both your products and service are superb --- why do the rest bother? Thank you so very much" - Mr I W - Hereford

"...it is a refreshing change to have a human at the end of the phone that listens to your needs and asks the right questions. Paul did so and you were able to point me in his direction." - Andy T - via email

"...I would like to take this opportunity to put on record the excellent service and advice given when I have had the occassion to deal with you directly. I have always found your after sales department to have undertaken repairs etc. promptly, professionally and honestly." - Frank C - Surrey

"Thanks for your quick response. I ordered my spare spool on Wednesday afternoon - it was here Thursday morning. I wish all companies could be so reliable." - Pam T - via email.

"Thank you for the swift help in sorting this out, it just goes to show how reliable Shimano really are." - Peter S - Shropshire.

"I posted the damged rod section to you on Friday and received a new replacement on the following Tuesday - service at its best!" - Mr. S.D.M - Cambridgeshire

"I am writing to express my thanks and congratulate you on the superb service that you offer. Please express my thanks to all concerned." - Lee. E Cheshire

"I would like to say a very big thank you to you and your staff for the prompt and personal service and the manner in which you dealt with my claim for the broken pole section. The replacement section arrived Monday (within two working days) as promised." - Gary H - Wakefield

"I feel I have to write on the amazing service I received from Shimano Felindre After Sales...I am very, very impressed." I can only stand and applaud the Shimano After Sales team for a magnificent effort ." - Mr. D - Dorset